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Prof. Avina Mendonca. contributed a chapter on 'Beauty service workers’ encounters with abusive customers: Furthering the concept of external bullying' to the book 'Indian Perspectives on Workplace Bullying', also acting as co-editor for the book with Profs Premilla D'Cruz, Ernesto Noronha, and Nidhi Mishra. The book emphasizes the relevance of the sociocultural underpinnings of behaviour at work, providing evidence-based inputs for appropriate interventions.