Prof Kapil Kaushik co-authored a journal article titled 'Evaluating Service Quality in Automobile Maintenance and Repair Industry' with Prof Nikunj Kumar Jain of IMT Ghaziabad and Prof Alok Kumar Singh of IMI New Delhi. The article, published in the Asia Pacific Journal of Marketing and Logistics, assesses the mediating effect of customer service satisfaction on the relationship between service quality and Word Of Mouth.
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